Shipping & Returns
PRODUCTION & DELIVERY
- Our wine products are 100% handcrafted, personalized to order, and each order takes 3-5 business days to produce.
- Regular ground delivery is usually 5-10 business days from order date, and rush delivery is usually 4-6 business days from order date.
- Mini-champagnes, big bottles, and larger volume orders may require a little more time for delivery, typically up to 10-13 business days from order date.
- Uncommonly large orders may require more time. In that case, Customer Service will call you to discuss a proper delivery schedule. You will also receive a separate email confirmation the day we ship your order.
WINE SALES & LEGAL AGE
Wine can only
be sold and delivered persons who are at least 21 years old. In placing your order with us, you represent to us that you're at least 21 years old. When Fedex delivers your order, they will require the receiver to show proof of ID demonstrating that he or she is at least 21 years old. Under no circumstances can wine shipments be left on porches, at your door, etc.
If this is a gift order,
you may want to let the recipient know that a 21 year old adult will have to be present and show ID to receive the package.
Where We Ship
currently ship to most of the domestic United States. And we ship to all states except AK, AL, AR, DE, MS, ND, RI, UT, VT (and Puerto Rico) or Internationally.
3 Delivery Attempts
is unable to deliver the package after 3 attempts, it will be sent to the nearest Fedex hub. The package will then be held at the hub for 3 business days before being returned us. We cannot be held responsible for any returns of your order after Fedex’s 3 attempts.
Packages returned to us as undeliverable are not eligible for refunds. The purchaser is solely responsible for return shipping fees and any re-shipment fees. If the purchaser does not wish to pay for re-shipment,
the order will be destroyed. Returned packages can be shipped back out immediately, at your request, until they are destroyed. Standard shipping rates apply.
If you do not have anyone who can sign for your order at a residential address, we recommend shipping to a business address
, if at all possible.
Extreme Weather Warnings
are occasionally issued for various parts of the country. Ground shipments to those areas may be delayed. In those instances, we cannot guarantee timely delivery until the Warning is lifted. We recommend selecting 3-Day or better when shipping to all extreme weather areas.
Winter Holiday Season
During the busy holiday season we try our best to guarantee your order will arrive on time, but
due to high order volume and unexpected circumstances beyond our control, there might be a slight delay in delivery of your order. If we miss our delivery guarantee, we will refund your shipping & handling fees after we confirm that your package has not arrived on time. Understandably, no refunds can extremely be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect Mark & Graham Wine or any of our shipping carriers.
each order is customized to your specification, we are unable to accept returns on monogrammed or personalized products. All purchases are subject to our Terms and Conditions.
But we know typing mistakes can happen to the best of us. To best avoid mistakes, please review your entire personalization
(s) before submitting your order.
- Check spelling, capitalization, dates and names
- Check it again. :)
If you have
any questions, you are welcome to contact us directly:
- Email: firstname.lastname@example.org
- Toll Free: 1-800-818-8138
Chat: Click the chat link at the bottom of the page
We want you to
be thrilled with your order!
We love what we
do, we work very hard at it for you, and we take great pride in the quality of our workmanship. So, please proof read your order carefully, and always feel free to reach out to us with questions. We are happy to help in any way we can. Happy Gifting!